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General questions
You can easily book your appointment via our website or click here. Here you will be taken directly to our booking tool and can easily select your treatment and the desired date.
After a booking you will receive a booking confirmation from us by e-mail. The booking confirmation can currently only be sent during opening hours - if you do not receive a confirmation, please also check your spam folder. If there is no confirmation there either, please contact your TRUE CARE institute.
Something can always come up, of course we understand that. If you are unable to keep an appointment, we would ask you to cancel your appointment by phone. You can find the contact details of your studio here.
The following cancellation policy applies: if you cancel < 48 hours before the appointment we charge 50% of the booked treatment price, if you cancel < 24 hours before the appointment we charge 75%.
In an initial treatment, we will first examine your skin with our computerized skin analysis device, our Observ, to determine your individual skin needs. This is because it is only possible to develop your individual skin care plan with a well-founded analysis. Depending on the results of the skin analysis, your Skin Care Expert will then recommend an initial treatment. This will be tailored to your skin needs.
You can easily book an additional service via the appointment booking tool on our website. To do this, you must first book a treatment - then you can select an additional treatment.
In our stores we offer all common payment methods. You can pay with cash, EC card or credit card.
Reviews and feedback are very important to give other customers valuable advice and help our Skin Care Experts to become even better. We look forward to receiving a positive review directly on Google.
Even though we thoroughly analyze your skin condition and tailor your care needs individually, it can always happen that a product is not tolerated. If this is the case, please contact your institute so that we can adjust your care plan.
Within the online booking you can choose your favorite cosmetician.
It is very important to us that you are happy with your treatment and your stay at one of our TRUE CARE institutes. Please provide feedback directly to your TRUE CARE institute so that we can look for areas of improvement to make your experience with TRUE CARE a satisfying one.
Your Skin Care Expert will be happy to advise you on the ingredients contained in our products.
Of course, all products used are free of animal testing.
Your Skin Care Expert will be happy to advise you on possible contraindications to our products. At the beginning, in addition to the skin analysis, a comprehensive medical history is taken so that all conditions can be taken into account when creating the treatment plan.
It can always happen that a cure must be interrupted. Nothing happens in this case, however, we can no longer guarantee the success of the treatment. For details, please talk to your TRUE CARE institute.
A voucher can be redeemed at your TRUE CARE institute within 365 days.
We are constantly looking for motivated and talented employees for our institutes. You can find all open positions here.
We are always happy to hear about exciting collaborations. To do so, please send us an email at info@truecare.skin and please add your social media account. How would you imagine working with us?